If for some reason an item needs to be returned, you'll need to contact Mike by email or Phone (508-252-4340). Every effort will be made to resolve the matter in a timely fashion. If a return is in order, the item must be packaged securely and arrive back at RCK in the condition it was originally shipped at which time a Refund in the form of a Credit will be issued. Please see below for the explanation of a Credit.
When a refund is issued for a returned item, it will be in the form of a Credit minus any processing charges, shipping charges and a 10% restocking fee. This Credit can be used to purchase other items on the RCK website. For returned deposits, a Credit will be issued that can be used to purchase other items on the RCK website. Website credits are good for 2 years from the date of original purchase.